Customer Service

An Experienced Team
Providing a Personal Service

At Pantex Roofing, we listen to our customers. We strive to exceed their needs, and we do everything we can to earn their orders.

As a valued Pantex Roofing customer, you will quickly get to know us and we will get to know you. We offer a personal connection whilst providing a professional service, because this allows us to anticipate your needs, know which questions to ask and overall guarantee that you receive the best products and services possible.

We work as a team, directed in significant part by what our customers collectively need to succeed.

Customer Service Team

 

 

 

 

(L to R) Paul Vandermeer, Andrew Fairweather, Mick Hazell, Caitlin Knight, Scott Morcombe, Megan Patterson, Taylor Williams

Lead Times

Establishing The Standard
In Order Fulfillment

We provide the highest service levels in the roofing industry by having the capability to manufacture to every individual customer order rapidly and efficiently. 

Our roofing products are custom-manufactured where communication, production and logistics processes are critical. Our team recognises and embraces this commitment.

After all, it is this commitment which establishes the standard only aspired to by others.

Clients Say

Pantex Roofing are super helpful and get it right! They are usually able to get our orders manufactured and delivered next day.  Critical in our game to keep our customer’s homes watertight. Re-roofing Contractor, Annerley

We mainly have dealt with Mick and he has been absolutely fantastic.  Prompt, organised quick turn arounds/deliveries, even last minute changes.  Thank you to the entire team.  Project Coordinator, Australian Building Insurance Services

I just wanted to thank you for your support this year, it really has been a step above the rest. It’s a real credit to both of you!! I wish I wasn’t … so hasty to close the door on you every time you tried to come in [previously].  If there’s one thing I’ve learnt throughout my past 17 years in the Metal Roofing Industry it’s all about timing….

The quality of service that Caitlin and Taylor provide is very professional and on occasion I have found them going above and beyond their call of duty trying to assist with me with my problems., Not forgetting placing Megan on Accounts has been by far one of the best changes Pantex has seen this year. I find she has her finger on the pulse when it comes to crunching numbers and she is a very easy going person to communicate with.

Also a big thanks to all the other personal behind the scenes, being able to make everything happen on time and also produce a high quality product.  I just wanted to get a big thanks you out of the way before the end of the year has been and gone.  Cameron Adamson, Brastin Roofing

Useful Info

1.

YOU CAN BUY DIRECT

From the Do-it-yourself handyman to renovators, builders and large roofing contractors, we are geared to help you all. Talk to us about what you need in terms of service, products or solutions.

2.

WE CUSTOM MANUFACTURE

Virtually everything we manufacture is made to order, exactly what you need, in the finish you need it.  Exact roof sheet lengths, gutter lengths and flashing profiles in the full range of Colorbond colours.

3.

GET A MEASURE AND QUOTE

Our skilled estimators can give you an exact price and list of materials straight from your plans. However if you are re-roofing and don’t have plans, we’ll carry out a site measure* in order to prepare your quote.

4.

WE WILL DELIVER TO SITE

With a full fleet of trucks and transport options, we will ensure you materials arrive safely and in perfect condition.