Front row left to right: Scott Morcombe (Business Manager), Gerard Mackle (Production Supervisor), Megan Patterson (Team Leader Customer Service) and Ralph Warner (Managing Director) display their Customer Service Award on behalf of their team.
Pantex Roofing recognised with HIA Customer Service Award
Narangba 4th November, 2017: Local manufacturing business, Pantex Roofing Systems has been awarded first place in the Customer Service Award category in the Housing Industry Association’s 45th Annual HIA-CSR Queensland Housing Awards (HIA Awards 2017). The criteria for the Award included key areas of Pantex Roofing System’s operational standards including; Customer Service Policy, Communication, Research & Development, Customer Service Levels and Customer Satisfaction. This industry recognition consolidates their commitment to the high service standards Pantex Roofing Systems is offering their customers.
Operating from a purpose-built facility in Narangba on the north side of Brisbane, Pantex Roofing Systems has invested strongly in the manufacturing sector in South-east Queensland. The company now services the region with daily deliveries to the Gold Coast, Brisbane, Ipswich and the Sunshine Coast.
Pantex Roofing was established in 1985 and was originally located on the Redcliffe Peninsula, roll-forming products for garage manufacturers. Meeting local demand, today Pantex Roofing Systems specialises in the supply of roofing products, particularly roll-formed COLORBOND® steel and ZINCALUME® steel roof and wall cladding, insulated panelling, fascia, guttering and flashings as well as TRUECORE® roof battens and other roof construction accessories.
A commitment to high service standards
“Our customers include professional roofing contractors who service the major new home builders as well as re-roofing contractors and domestic and commercial builders”, said Scott Morcombe, Business Manager at Pantex Roofing Systems.
“We also supply many DIY families and renovation businesses in the region who are looking for supplies for a roof renovation or repair project.”
“Our commitment to providing the highest standards of customer service sets us apart and this is underpinned by our team’s ‘know-how’ from working in the field”, Scott continued.
Pantex Roofing Systems office in Narangba, Queensland
‘Know-how’ comes from working in the field
“Our customers receive real time expert personal service from every area of our business; for technical support around specifications and quotes, quality production, customer service and delivery. Our mission statement is ‘making life easier for roofers and builders’, a statement which we have embedded at all levels of our business to drive our ‘let’s find a solution’ culture. An important aspect of this culture is the accuracy and speed of production and delivery, where ‘same day’ or ‘guaranteed next day’ delivery offers are key in such a time-sensitive sector.”
“We are very pleased to have received this recognition from the building industry and will take this time to share our success with our customers and community”, concluded Mr Morcombe.
Find out more
For more information about Pantex Roofing Systems or the HIA Awards 2017, contact Scott Morcombe directly:
Email Scott Morcombe: firstname.lastname@example.org
Call Pantex Roofing Systems: (07) 3897 8200.